Amazon Connect Flows Fundamentals
An Amazon Connect Flow defines how a customer experiences an organization's contact center from start to finish. Flows enable businesses to customize …
Course Tag: Amazon Connect
Amazon Connect Conversational Interfaces Fundamentals
With Amazon Connect, you can build conversational interfaces so users can interact using natural language through voice or text. In this course, yo…
Amazon Connect Contact Lens Fundamentals
With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experien…
Amazon Connect Routing Fundamentals
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents…
Amazon Connect Console Fundamentals
The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and trac…