Amazon Connect Console Fundamentals

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

• Course level: Fundamental
• Duration: 45 minutes

Activities:

This course includes interactions, video demonstrations, and assessments.

Course objectives:

In this course, you will learn to do the following:

• Recognize the typical user persona for the Amazon Connect console.
• Explain the benefits of using the Amazon Connect console.
• Explore access control options for Amazon Connect console.
• Explore how different personas use the Amazon Connect console.

Intended Audience:

This course is intended for contact center professionals, including those in the following roles:

• Contact center engineers
• Technologists
• Implementation consultants
• Interactive voice response (IVR) designers

Prerequisites:

No prerequisites needed.

Course outline:

Section 1: Amazon Connect Console

• Introduction to the Amazon Connect Console
• Managing Resource Access Control
• Navigating the Amazon Connect Console

Section 2: Conclusion

• Summary

Section 3: Knowledge Check Questions

• Knowledge Check

Section 4: Getting Help

• Learn More