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Amazon Connect Console Fundamentals

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

  • Course level: Fundamental
  • Duration: 45 minutes

Activities:

This course includes interactions, video demonstrations, and assessments.

Course objectives:

In this course, you will learn to do the following:

  • Recognize the typical user persona for the Amazon Connect console.
  • Explain the benefits of using the Amazon Connect console.
  • Explore access control options for Amazon Connect console.
  • Explore how different personas use the Amazon Connect console.

Intended Audience:

This course is intended for contact center professionals, including those in the following roles:

  • Contact center engineers
  • Technologists
  • Implementation consultants
  • Interactive voice response (IVR) designers

Prerequisites:

No prerequisites needed.

Course outline:

Section 1: Amazon Connect Console

  • Introduction to the Amazon Connect Console
  • Managing Resource Access Control
  • Navigating the Amazon Connect Console

Section 2: Conclusion

  • Summary

Section 3: Knowledge Check Questions

  • Knowledge Check

Section 4: Getting Help

  • Learn More

About Instructor

AWS

147 Courses

Not Enrolled
FREE

Course Includes

  • 1 Lesson
  • Course Certificate
  • Instructor: AWS

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