This course provides an overview of generative AI use cases and the business value they provide. Including real-world applications for generative AI across major industries and case studies.
- Course level: Fundamental
- Duration: 75 min
Activities:
This course includes presentations, real-world examples and case studies.
Course Objectives:
In this course you will learn to:
- Understand four core objectives of generative AI
- Improve customer experiences through conversational AI and personalization
- Boost employee productivity through use of generative-AI powered employee assistant, assisted code companion solutions, automated report generation
- Accelerate process optimization and improve efficiency of business processes
- Enhance creativity and content creation
- Become familiar with use cases across different industry segments
- Gain an understanding of high-level architectures behind some working prototypes
Intended Audience:
This course is intended for:
- Anyone looking to understand real-world applications of generative AI
- Decision makers looking to identify and evaluate generative AI use cases
Prerequisites:
We recommend that attendees of this course have:
Course Outline
Module 1: Generative AI use cases
Lesson 1: What is generative AI
Lesson 2: Common use cases for generative AI
- Improve customer experiences
- Boost employee productivity
- Enhance creativity & content creation
- Accelerate process optimization
Module 2: Enhance Customer Experience
Lesson 1: Conversational AI
Lesson 2: Call Center Solutions
Lesson 3: Personalization
Module 3: Boost Employee Productivity
Lesson 1: Conversational Search
Lesson 2: Employee Assistant
Lesson 3: Code Generation
Module 4: Optimize Business Processes
Lesson 1: Intelligent Document Processing
Lesson 2: Data Augmentation
Module 5: Creativity and Content Creation
Module 6: Industry Use Cases
Lesson 1: Healthcare and Life Sciences
Lesson 2: Financial Services
Lesson 3: Retail, Media and Entertainment
Keywords: Gen AI, Generative AI
