Learn to extract and analyze medical information from unstructured text using Amazon Comprehend Medical for healthcare applications.

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual note-taking so supervisors can review interactions efficiently.

With Amazon Connect, you can build conversational interfaces so users can interact using natural language through voice or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Conversational Interfaces. You will explore real-world implementation scenarios and identify the key considerations to provide natural, human-like interactive experiences for customers across multiple channels. You will also learn routing strategies and their implementation within the Amazon Connect contact center platform.

An Amazon Connect Flow defines how a customer experiences an organization's contact center from start to finish. Flows enable businesses to customize their Interactive Voice Response (IVR) systems and optimize routing. For example, by using Flows, IVR designers can offer users a set of menu options and route calls based on their key-pad selections. Amazon Connect Flows empower businesses to reduce their customer effort by creating dynamic and personalized experiences.

With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.

Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency.

With Amazon Data Firehose, you can capture, transform, and deliver streaming data to various destinations in near real time. In this course, you will learn the benefits and technical concepts of Firehose. If you are new to the service, you will learn how to start using Firehose through a demonstration using the AWS Management Console. You will learn about the architecture and how the built-in features can help you ingest and deliver data.

In this course, you will learn the benefits and technical concepts of Amazon DevOps Guru. By using DevOps Guru, developers and operators can improve the performance and availability of their applications. DevOps Guru applies machine learning (ML) to analyze your operational data, application metrics, and events to identify behaviors that deviate from normal operating patterns. In this course, you will also review the basics of DevOps Guru and the business and technical challenges it can solve.

This free course provides an in-depth introduction to Amazon DynamoDB and how it is leveraged in building a serverless architecture. It also talks about core DynamoDB components and how-to setup and access them in creating a serverless application.

With Amazon DynamoDB, you can store and retrieve any amount of data with consistent, single-digit millisecond performance at any scale. In this course, you will learn the benefits and technical concepts of DynamoDB. If you are new to the service, you will learn how to start using DynamoDB through a demonstration using the AWS Management Console. You will learn about building highly scalable applications without managing servers. You will also learn about maintaining consistent performance and automatic data replication across multiple locations.

With Amazon EC2 Auto Scaling, you can automatically adjust the number of Amazon Elastic Compute Cloud (Amazon EC2) instances in your application environment based on real-time demand. In this course, you will learn the benefits and technical concepts of Amazon EC2 Auto Scaling. If you are new to the service, you will learn how to start using Amazon EC2 Auto Scaling through a demonstration using the AWS Management Console. You will learn how Amazon EC2 Auto Scaling maintains application availability by automatically adding or removing EC2 instances as needed.

Welcome to the Amazon EC2 Basics course. Compute services are the backbone that power most web-based applications. Amazon Elastic Compute Cloud (Amazon EC2) is the foundation that many other Amazon Web Services (AWS) offerings are built upon.

In this course, you will learn the benefits and technical concepts of Amazon Elastic Compute Cloud (Amazon EC2). If you are new to the service, you will learn how to start using Amazon EC2 through a demonstration using the AWS Management Console. You will learn about how to provision and manage virtual servers in the cloud without investing in physical hardware.

This module introduces Amazon Elastic Container Registry (Amazon ECR), a fully managed Docker container registry service that makes it easy for developers to store, manage, and deploy Docker container images. Learn about the core functionality, technical concepts, key features, and practical business applications of Amazon ECR. The module covers Amazon ECR architecture, integrations with AWS services, security features, and common use cases.

Amazon EKS Anywhere is an extension of Amazon Elastic Kubernetes Service (EKS) that lets you create and operate Kubernetes clusters on your own infrastructure. This deployment option provides a consistent management experience for Kubernetes clusters, whether they run in the AWS cloud or in your on-premises data centers. In this course, you will learn how to effectively use Amazon EKS Anywhere to build scalable and reliable cloud solutions.

With Amazon Elastic File System (Amazon EFS), you can create and configure shared file systems that can be accessed by multiple AWS Cloud services and on-premises resources. In this course, you will learn the benefits and technical concepts of Amazon EFS. If you are new to the service, you will learn how to start using Amazon EFS through a demonstration using the AWS Management Console. You will learn about how Amazon EFS provides scalable, fully managed file storage that eliminates the need for manual storage provisioning and maintenance.

In this course, you will learn the benefits and technical concepts of Amazon EKS. You will learn about how Amazon EKS handles tasks like health monitoring, scaling, and updating the Kubernetes control plane. Then you will learn how to start using Amazon EKS through a series of demonstrations.

Amazon EMR is the industry-leading cloud big data solution for petabyte-scale data processing, interactive analytics, and machine learning using open-source frameworks such as Apache Spark, Apache Hive, and Presto. You can use Amazon EMR to set up, operate, and scale your big data environments and automate time-consuming tasks like provisioning capacity.

In this technical demonstration, you will learn how Amazon CloudWatch Events is used and how it integrates with Amazon EventBridge. You will first review a CloudWatch Event rule that will send a message to an Amazon Simple Queue Service (Amazon SQS) queue. Next, you will see how to set up an EventBridge bus to integrate with a partner software-as-a-service (SaaS) application. Finally, you will view demonstrations, including a scenario with a sample producer or consumer application that uses EventBridge. The example scenarios will show integration of other Amazon Web Services (AWS) offerings, such as Amazon API Gateway, AWS Lambda, and Amazon CloudWatch Logs.