Azure Playcloud Subscription Charged But Not Active

[kndoro]

Hi,

On february 4 2026, I subscribed to the monthly Azure playcloud subscription.

I tried using it but kept failing to login to the Azure portal using the credentials provided by your Azure playcloud (password was being rejected as shown in the attached screen capture)

I then decided to cancel the subscription. I no longer have access to the Azure playcloud but I was charged by my bank.

Are you going to refund me or are you going to fix the login issue and let me access your Azure playcloud for a month?

This is a bit distressing especially since I trusted your company after buying Practice exams and tutorials from you in the past.

Please resolve this issue as soon as possible.

My account email is <a href="mailto:kndoro2014@gmail.com” target=”_blank”>kndoro2014@gmail.com and
it seems like my account ID kndoro.<div>

I sent you and email about this and also contacted you on facebook but you’re not replying! This is so frustrating!

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[Alas]

Hi kndoro,

Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration this has caused.

Could you please try accessing the Azure PlayCloud Labs using the link below and confirm if you are now able to access?
https://portal.tutorialsdojo.com/courses/azure-playcloud-labs/lessons/azure-playcloud-labs/

Based on the screenshot you shared, it appears the lab username may not have been accessed correctly. Please note that lab environments refresh every 3 hours, so we recommend trying again after a refresh period the Azure PlayCloud Labs and letting us know if the issue persists.

In the meantime, our team is actively reviewing your account and the billing concern you raised. We truly appreciate your patience and will make sure this is resolved as quickly as possible.

Looking forward to your update.

Ace @ Tutorials Dojo

Azure PlayCloud Labs