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Home Forums General Discussions Portal Issues and Improvements Bug. Timed mode loses many answered questions on resume

  • Bug. Timed mode loses many answered questions on resume

  • rodrigo-2

    Member
    May 20, 2020 at 2:40 am

    Hello.
    I am having a kind of frustrating experience with the timed mode exam.
    I am doing the AWS SA-pro exam in timed mode, but many times, after I click “save & next” and leave, once I get back and click “resume”, it loses many answered questions, but the time does not come back.
    For an example, I have already answered up to the question 52, and I am on time “58 minutes” left, I click save & next and then leave. When I come back, the time is the same (58), but it has recorded the answers only up to the question 43. I have to answer again the questions up to 52.
    It happened multiple times in many different questions. I can make a video showing.
    It is bad. It basically invalidates the whole be able to resume feature. We have to do it all in one sit, and for the SA- pro, it is a problem.
    Is it possible to solve this bug? If not, at least have a pause button?
    Thanks.

  • Jon-Bonso

    Administrator
    May 20, 2020 at 8:00 am

    Hi Rodrigo,

    Thank you for your message but this is actually not a bug. I just checked your account and the answers you’ve done on the Timed-mode test are actually saved when you resume the test. Please see my screencast link below.

    Take note that when you resume your test, the order will be randomized to avoid subconscious memorization. I believe this is the reason why you think that your answers are not being saved. It’s actually there, I just tested it again just now, but the order is different. You can even go to your Quiz Summary and you will see the exact number of your submitted answer there.

    Here’s a recent screencast that I made:

    https://imgur.com/MTOZvPa

    The whole idea of having these practice exams is to simulate the actual AWS exam. If you want to have something shorter, you can use the Review Mode (about 30 questions) and Section-Based mode (around 10 or so questions). As the name implies, the Timed-mode tests are there to simulate the time-pressure environment of the actual AWS exam. The same goes for the Final Test-mode.

    I understand that the randomization of the saved answers might not be pleasant for everyone. This is duly noted and we’ll make some modifications to also maintain the order of the saved test. For other FAQs, please visit: https://portal.tutorialsdojo.com/faqs/

    Let me know if you need any further assistance.

    Cheers,

    Jon Bonso @ Tutorials Dojo

    • rodrigo-2

      Member
      May 20, 2020 at 8:03 pm

      Hi Jon.
      Well, I dont think is the case. The answers are saved now, because I did the exam again and again, until it persisted everything.
      It is also not also because of ramdomized order of questions. Yesterday it happened multiple times.
      Lets say I had answered up until question 17, then, after saving and leaving the page, once I resumed, there were only 10 answers recorded, anywhere in the exam. I had to answer again the same questions. And I know it were the same questions, I still remembered then.
      The weird thing is that the time was correctly persisted, just not the answers.
      Maybe you could look at the logs to see if it were some errors to persist the answers to the questions?
      If I have the time, I can try again today and I will make a video with the errors.
      I am not here just to complain, I know bugs in systems happens, it is ok, but it is also a little frustrating for us users.
      Anyway, the questions in the exams are great. The explanations too. It is by far the best exam around, it is just seems that there are still some bugs in the portal that could have some improvement.

      • Jon-Bonso

        Administrator
        May 21, 2020 at 8:38 am

        Thanks for the reply, Rodrigo. I tried it again now with more questions and just like before, the exact numbers of answers are saved and retrieved properly. I suspect that the issue may lie on the client-side since the saving process happens on the browser-side. What kind of browser are you using? It is also helpful if you can open up your browser console to view the errors. Browser plugins could also cause issues.

        I look forward to the screencast that you’ll create. We haven’t received any complaints about this from our 3000 users so I am keen to see what’s wrong here. Here’s the screencast I made yesterday and the same result still shows up on my end even if I have more than 17 questions answered: https://imgur.com/MTOZvPa

    • rodrigo-2

      Member
      May 20, 2020 at 8:07 pm

      I understand that in review mode I could do the questions without time, but then it only has 30 questions, ramdomized each time. So, if I want to answers all the questions in review mode, I will probably have to keep trying again and again.
      Could there be a review mode with all the questions in the future, then? Just a feature idea. Or even the option to keep doing the exam after the time expire?
      I think it would make for a better experience overall.
      Thanks.

      • Jon-Bonso

        Administrator
        May 21, 2020 at 8:39 am

        Thank you for the suggestion! We will consider this feature for future improvements.

  • kung

    Member
    May 26, 2020 at 3:36 pm

    Just tagging along here.
    I’m using Chrome, and use the extension ‘The Great Suspender’, which reduces Chrome’s memory footprint in case you open up many tabs (by ‘moving’ a tab to disk thus freeing memory I assume).
    If this happens when I left the browser tab unused in Quiz Review Mode for a while, upon the Reload (‘activate’ the tab again) from The Great Suspender, I loose the Review Mode status -at which question I was-, and end up at the beginning ‘Start quiz’ again.
    Not a bug at tutorials dojo, just a note! Might be related to what Rodrigo was experiencing.
    I whitelisted this url/domain already from suspending, so shouldn’t happen anymore.
    Cheers,
    Robert

  • Jon-Bonso

    Administrator
    May 28, 2020 at 6:55 am

    Thanks, Robert. I agree. Just like what I mentioned above, browser plugins could also cause issues, not just on our site, but to other websites as well. Whitelisting would be a preferred solution.

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