Home › Forums › AWS › AWS Certified Security – Specialty › Study guide download limit reached but not 1 successful guide downloaded.
-
Study guide download limit reached but not 1 successful guide downloaded.
-
Hi TutorialsDojo,
I purchased the AWS Certified Security Specialty Study Guide eBook yesterday (11th January, 2025) and I actually got a mail to download the book.
While trying to download the book, my network was very poor and upon reloading, I have not been able to download a single copy as I keep getting the error “Sorry, you have reached your download limit for this file”.
I sent a request for help via email yesterday too, January 11, to support@tutorialsdojo.com and have not received a response.
Can this issue please be rectified promptly so I can download at least 1 copy of the product that I have purchased ?
-
Hello SKiD28,
Thank you for reaching out, and I’m sorry to hear about the trouble you’ve encountered downloading your eBook. We understand how frustrating this must be.
We’ll check into this issue as soon as possible and ensure you can download a copy of the AWS Certified Security Specialty Study Guide. Please rest assured that we’ll get back to you with an update as quickly as possible.
We appreciate your patience and will resolve this for you shortly.
Best regards,
Nikee @ Tutorials Dojo -
Hello Daniel,
Apologies for the inconvenience you have encountered when downloading our eBook. Please note that the download link expires exactly one year after your purchase or if you have downloaded it four times, whichever comes first. Our system recorded multiple clicks from the moment you tried downloading the eBook, and we can easily resolve this for you by resetting the download limit.
We recommend clicking the Download button only once and then waiting for the download to initialize. Due to the large file size, it may take some time for the file to be successfully downloaded to your device. We recommend saving the file to your device since technically, once you download the eBook, you’ll already have lifetime access to the content.
Nevertheless, we have reset your download limit, so you’d be able to download the eBook for future updates. Let me know if there’s anything else I can assist you with.
Cheers,
Rachelle – Customer Support @ Tutorials Dojo
-
Thank you so very much for your help Nikee and Rachelle. I’ve been able to download a copy of the book, thank you.
-
Hello SKiD28,
You’re very welcome! We’re so glad to hear you were able to download the book successfully. If you need any further assistance, feel free to reach out!
Best Regards,
Nikee @ Tutorials Dojo
Log in to reply.