Subscription issue on annual plan

[Scott Cragle]

I had a year-long subscription to a bundle for a year and then bought the same bundle before the 1st one expired. Now, a couple months later, my account shows no courses subscribed to, even though the 2nd purchase went through successfully. Can someone look into this for me, please?

[Nikee-TutorialsDojo]

Hello Scott,

Thanks for reaching out and letting us know. We’ve checked and have now fixed your course access—everything should be back to normal.

Please have a look and let us know if you’re still experiencing any issues. Apologies for the inconvenience, and thank you for your patience!

Regards,

Nikee @ Tutorials Dojo

[ekurtovic]

I have the same issue.

Why don’t you write when we buy, that access is limited to 1 year. You didn’t write that when we bought.

Also, you need to write that we are buying access to 1 year, not a course. When I was bought, it was course.

[Nikee-TutorialsDojo]

Hi ekurtovic,

Thank you for reaching out.

We’d like to respectfully clarify that the 1-year access limitation is clearly stated on both the course page and the product page at the time of purchase. This information has been publicly visible from the beginning to ensure transparency with all our users. For your reference, we’ve attached a screenshot showing where this is indicated.

Please note that when purchasing, what you’re getting is 1-year access to the course content, not lifetime access — and this has always been specified. We make every effort to be clear and upfront about this to set the right expectations.

We appreciate your feedback and understand that details like this are important to our users. If you have further concerns or need help with anything specific regarding your account, feel free to reach out directly so we can assist.

Best regards,

Nikee @ Tutorials Dojo