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Home Forums General Discussions Quiz Not saving results, frustrated Reply To: Quiz Not saving results, frustrated

  • TutorialsDojo-Support

    September 23, 2020 at 1:22 pm

    Hi Nitin, thanks for the message. We conducted a few tests and all of them were successfully completed without encountering this issue. Most likely, the session has already timed out when you were attempting the test. This usually happens when you leave the site open for a prolonged period of time then load a test and take it. Even if you were able to answer all questions in the test, if you didn’t start a new session, there’s always a possibility for this scenario.

    Our current platform allows our users to re-authenticate sessions after 3 hours of inactivity. If you have not been doing anything on the page for 3 hours, the server will time out your session. This is done for security reasons and to help increase the overall speed of the website.

    In other words, if you were taking the exam or just simply browsing the site then leave for a prolonged period of time or start browsing other pages, you will need to log in again and create a new session when you come back. The best practice is to start a new session before attempting any test, especially the long ones, to ensure that your progress will be saved. Simply reload the site, log in, select the course, and take the test.