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Hi Schong,
Thanks for your reply. I understand your point. Some people buy our products in bulk but use our practice tests after a few months or even after more than a year. In rare scenarios, there could be some folks who may use it after 3 years after purchase but that could be counter-productive since AWS always updates its content.
As Jane mentioned, the rationale for the 3-year validity is for the AWS recertification cycle. For example, the AWS Solutions Architect Associate exam version SAA-C01 was released last 2018, and this year, AWS launched yet another version (SAA-C02). That’s only a 2-year gap. Other certifications renew after 3 years or more.
In comparison to a monthly subscription option offered by other cloud training providers, our offerings are quite cost-effective and fair. It does not cost you hundreds of dollars to avail of our services and you won’t be billed every month. If you want to opt for lifetime access, Udemy has that option.
The main value of our practice tests is to empower you to pass your AWS exam in the foreseeable future. You can see in our regular announcements in this forum that we are quite diligent in updating our content. We also release new features regularly. If this is just a scam to you, I respect your decision and we are happy to refund your money. But personally, I quite disagree with that accusation. I worked day and night to provide excellent service to our customers and you can even see me extend support over Reddit. Nonetheless, I still respect your opinion.
It’s quite unfortunate that we can’t meet your expectation. Feel free to request a refund for the items that you won’t use within 3 years.
Regards,
Jon Bonso
