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Hi Aiqing,
Our goal is to help you pass your AWS certifications, and having this conversation will affect your performance on your upcoming exam. If you’re unhappy with the product, you may ask for a refund, and I’ll ask my team to process it ASAP.
We know how product review works in the US, Australia (where I am a citizen of), and other parts of the globe. Let me shed light on this issue once more.
“First of all, you did block my review…”- There’s a filter for spam and for specific reviews such as yours making false claims that certain features were not working as expected.
- We are also selling our products on Amazon US, and the platform can remove biased/false reviews.
“Not sure if you are in the USA, check every website, every product review here, reviews are complete, 0 to 5 stars all-inclusive”
- Like the screenshot of several 3-star reviews we shared earlier, we publish negative reviews that are genuinely true and have a technical basis.
- Our platform is not perfect but when a certain feature is labelled as “buggy” when it is not, that’s where we reach out to our customers.
US companies filter and remove reviews just like what we do. See Udemy and Amazon Custom Review links below:
https://www.amazon.com/gp/help/customer/display.html?nodeId=G3UA5WC5S5UUKB5G
That is why there’s a “Flag Review” features on Udemy, Amazon and other platforms:
https://media.tutorialsdojo.com/amazon_review.jpg
“…I did not see any reviews below 3 stars.”
“Course review can’t be approved and show up unless it is good”
- The 3-star reviews can be viewed by clicking the “Filtered By” field as shown below https://media.tutorialsdojo.com/scs-c02-review.jpg
- Once again, these statements are all false, as mentioned in my previous reply which is why your review is withheld.
“How can an honest unfavorable review be bullying, discrimination, harassment, and retaliation”
- Is it honest saying “I did not see any reviews below 3 stars.” when in fact, there were actually 3-star reviews published on the site?
- Just like when you said, you cannot view your past test results when there are 5 places where you can see them and view how to access them.
Once again, if you’re unhappy with the product, you may ask for a refund, and I’ll ask my team to process it as soon as possible. I apologize if my responses are quite stern and have caused uneasiness on your part.
Wishing you all the best in your career.
Regards,
Jon Bonso
P.S.
I’m based in Australia and have been to the States many times. The customer review process is also the same in Australia. Everyone has a “fair go” for both the consumer and the seller.
