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Hello Seun,
Thanks for posting here. We’re very sorry to hear that the results page is freezing on your screen. This means that you actually lost the session while doing the practice test. The freezing usually happens when you lose Internet connection during the test or if the screen was left to run without any activity for a prolonged period of time. In that case, you’ll need to refresh/reload the page then login again if you were logged out of the site. If you were working on a test in Timed Mode, you can always go back and resume the test at a later time. This is documented in the Timed Mode FAQ – https://portal.tutorialsdojo.com/faq-timed-mode/.
We have conducted a few tests on different locations to check if it’s an issue that keeps on happening but so far, all of our tests were successfully completed without encountering a freezing screen. For succeeding attempts, we do recommend closing other tabs, sitting through the test without leaving the screen for a prolonged time, and ensuring that you don’t lose net connection during the duration of the test.
Do check out our FAQ page for more information on the features available on the Tutorials Dojo portal and to help you navigate through the site:
I hope this helps.
Cheers,
Joy – Customer Support @ Tutorials Dojo
