Name: Amazon Connect: Creating and Managing Amazon Connect Instances
SKU: 380422
Availability: InStock

Amazon Connect: Creating and Managing Amazon Connect Instances

FREE

Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency.

Description

Amazon Connect is a cloud-based contact center service that makes it easy for businesses of any size to provide exceptional customer service. With Amazon Connect, you can create and manage virtual contact centers, handle customer interactions, and gain insights into customer behavior. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency. One way to learn how to use Amazon Connect is through the Amazon Connect: Creating and Managing Amazon Connect Instances free course.

This course is designed for business owners, customer service managers, and IT professionals who want to learn how to set up and manage Amazon Connect. Since it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools.

In this course, you’ll learn how to create an Amazon Connect instance, customize your contact center with queues, routing rules, and hours of operation, and add phone numbers and users to your instance. You’ll also learn how to monitor your contact center’s performance, troubleshoot common issues, and gain insights into customer behavior using Amazon Connect’s analytics and reporting tools.

Amazon Connect: Creating and Managing Amazon Connect Instances course is self-paced, allowing you to learn at your own pace and on your own schedule. It’s also designed to be hands-on, with step-by-step instructions and exercises to help you apply what you learn to your own business.

By the end of the course, you’ll have a solid understanding of how to create and manage an Amazon Connect instance, and be well on your way to providing exceptional customer service to your own customers. Sign up for the free course today and start learning how to get the most out of Amazon Connect.