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Bad Experience – Suspended progress in timed mode
updated 1 year, 10 months ago
4 Members
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5
Posts
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Hey,
When i‘m practicing the exam in timed mode, press „pause“ and try to resume the next day, the progress is suspended and i have to start new. This is really annoying, as i have really little time to practice (1h in the evening), so i‘m not able to finish the exam 3 days in a row.
Is it a known bug? When will it be fixed? Thank you!
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Thank you, @Natalia123, for bringing this up to our attention. We’ll check this issue on our end and get back to you as soon as possible.
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Hi @Natalia123. We acknowledge your ongoing issue. We have already performed a troubleshooting on our end. When you pause a test and keep the browser tab opened, the system will not save the answers and the time.
As a workaround, we suggest to close your browser tab after pausing the test. This will keep the time and answers in the system.
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Same problem for me today, maybe you should add a clear message about this on the pause screen?
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Hi @egon2003. I’m sorry to hear you are having these problems. Have you tried to close the browser tab after pausing the test? Please let me know if you are still facing this issue. Thank you.
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