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Home Forums General Discussions Re-purchased 3 exams, expiration still showing original and wanting to reset

  • Re-purchased 3 exams, expiration still showing original and wanting to reset

  • christopher-tiomico

    Member
    June 27, 2023 at 11:32 pm

    Hi TD Team!

    I am in the process of re-certifying for 3 exams I just purchased on my account. I was wondering how it works because I re-purchased. The exams still show the original expiration date in 07/2023. Will this reset after expiration?

    I would also like to reset my progress as it is confusing since I completed the majority of the practice tests previously.

    I am particularly looking for: SAP, DevOps Pro and Database Specialty.

    Please let me know.

    Thank you!

  • Rachelle_TutorialsDojo

    Administrator
    June 29, 2023 at 3:16 pm

    Hello Christopher,

    Thank you for purchasing in advance, even though the practice tests have not yet expired. The exam progress will not automatically reset after the expiration of the courses. However, we can reset the course exam progress on our end and adjust the practice exam’s expiry date due to your recent purchase.

    Let me know if you want to proceed with the progress reset and expiry extension.

    Cheers,

    Rachelle – Customer Support @ Tutorials Dojo

    P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

    http://slack.tutorialsdojo.com

  • christopher-tiomico

    Member
    July 2, 2023 at 9:52 am

    Thank you!

    Please reset my progress whenever you can.

    Chris T.

    • Rachelle_TutorialsDojo

      Administrator
      July 3, 2023 at 4:36 pm

      Hi Christopher,

      Thank you for your reply. We have successfully reset the exam progress of your courses. Please do note that your previous attempts will still be reflected in the view results. We’ve also extended their expiration dates 3 years after the purchase.

      I hope this helps and let us know if you have any other questions. 🙂

      Cheers,

      Rachelle – Customer Support @ Tutorials Dojo

      P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

      http://slack.tutorialsdojo.com

  • christopher-tiomico

    Member
    July 5, 2023 at 3:51 pm

    Hi Team,

    In resetting my progress it seems that I lost access to the following:

    AWS Certified Solutions Architect Professional Practice Exams 2023

    Can you please check on this? I do see the other 2 exams were reset correctly.

    Thank you!

    • Rachelle_TutorialsDojo

      Administrator
      July 5, 2023 at 11:54 pm

      Hi Christopher,

      Thanks for your reply. Can you kindly try to log out and log back in, then check if the course will appear in your “My Courses”?

      Let me know if you were able to access the course this time.

      Cheers,

      Rachelle – Customer Support @ Tutorials Dojo

      P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

      http://slack.tutorialsdojo.com

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