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  • Reset Progress

  • johnathan-polanco

    Member
    July 26, 2023 at 1:41 am

    I am having a similar issue to what was reported on here. My courses are
    https://portal.tutorialsdojo.com/forums/discussion/reset-progress-5/

    AWS Certified Solutions Architect Practice Exams SAA-C03 2023
    SysOps Administrator Associate SOA-C02 Practice Exams 2023

    Thank you for your time in advance

    Reset Progress

  • Rachelle_TutorialsDojo

    Administrator
    July 26, 2023 at 5:33 pm

    Hello @johnathan-polanco,

    Thank you for your request. We have successfully restarted your progress in your AWS Certified Solutions Architect Associate and SysOps Administrator Practice Exams.

    Please do note that your previous attempts will still be reflected in the view results.

    I hope this helps and let us know if you have any other questions. 🙂

    Cheers,

    Rachelle – Customer Support @ Tutorials Dojo

    P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

    http://slack.tutorialsdojo.com

  • johnathan-polanco

    Member
    August 4, 2023 at 9:20 am

    Hey Rachelle,

    I appreciate you resetting my progress, but I lost access to this course when I purchased a new one on July 11th, 2023 order #479018. Could you please provide me access to this course once again? Thanks

    • Rachelle_TutorialsDojo

      Administrator
      August 6, 2023 at 9:45 am

      Hello @jonathan-polanco,

      Thank you for purchasing SAA-C03 Practice Exam again. Due to the expiration of the one you bought before, the course has been automatically removed from your account. However, we have loaded the SAA-C03 course back to your account and also extended the SysOps Administrator Practice exam 3 years from the date you repurchased the course.

      I hope this helps.

      Cheers,

      Rachelle – Customer Support @ Tutorials Dojo

      P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

      http://slack.tutorialsdojo.com

  • johnathan-polanco

    Member
    August 7, 2023 at 11:37 pm

    Hey Rachelle,

    I really appreciate your help on this thank you so much!

  • johnathan-polanco

    Member
    August 16, 2023 at 9:51 pm

    Hey Rachelle,

    I have no option to access the SAA course anymore. Could you please provide me access to this again.

    • Rachelle_TutorialsDojo

      Administrator
      August 17, 2023 at 5:11 am

      Hello @jonathan-polanco,

      Thank you for your inquiry and I am sorry to hear that you had a problem accessing the course. You should be able to access now the AWS Solutions Architect Associate Practice Exam through the My Courses tab.

      Apologies for the inconvenience.

      Cheers,

      Rachelle – Customer Support @ Tutorials Dojo

      P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

      http://slack.tutorialsdojo.com

  • johnathan-polanco

    Member
    October 3, 2023 at 12:53 am

    Hey Can you please reset my progress for the AWS Certified SysOps Administrator Associate SOA-C02 Practice Exams 2023 course

    • Rachelle_TutorialsDojo

      Administrator
      October 3, 2023 at 9:24 pm

      Hello @jonathan-polanco,

      Thank you for your request. We have successfully restarted your progress in your AWS Certified SysOps Administrator Associate SOA-C02 Practice Exam.

      Please do note that your previous attempts will still be reflected in the view results.

      I hope this helps and let us know if you have any other questions. 🙂

      Cheers,

      Rachelle – Customer Support @ Tutorials Dojo

      P.S. Join our Slack group for more tips and insights to help you pass your AWS exam:

      http://slack.tutorialsdojo.com

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